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FAQs

What should I expect from OLLY Online?

• You may order from the same great assortment of brands, styles & pricing online that you have loved in OLLY Shoes stores as well as “web only exclusives”. The same great customer service and sizing assistance. Most orders will ship within 2 Business Days.

Finding my Size or Style

• In most instances, if you do not see it on our site, unfortunately the item or size is not currently in stock. We are constantly updating our merchandise with new products so please check back often.

Return and Exchanges?

• Simply wrap up your unused purchases with the invoice and packing slip and ship it back to OLLY. If returning merchandise with no exchange, please allow 2-10 days from the time we process your return for the refund to be reflected on your credit card or the form of payment used at checkout. When shipping merchandise back to us, it is recommended to insure it with whichever mail carrier you choose and have it tracked. We will accept returns in stores as well but you must bring a packing slip and or invoice.

OLLY Membership Rewards

• Are my web store and or store purchases combined when tabulating my rewards points? Yes. If you spend $50 in our stores and $100 online you will qualify for a $10 Gift Certificate with OLLY as a registered member.

Please send me a Catalog

• By registering for our emails newsletters you will receive our Spring and Fall Catalog by email. If you would like a copy mailed to you, please become an OLLY Member and we will mail one to your address provided.